🥦 1. Eligibility for Return or Replacement

You can request a return or replacement if:

• You received damaged or expired products.

• You received the wrong item or quantity.

• A product is missing from your order.

Please report any issue within 24 hours of delivery by contacting our support team.

🧴 2. Non-Returnable Items

Certain items cannot be returned due to hygiene and safety reasons, including:

• Fresh fruits and vegetables

• Frozen or perishable food items

• Opened or used cosmetics and personal care products

• Items damaged due to customer mishandling

💰 3. Refund Process

Once your complaint is verified, we will:

• Replace the product (preferred option), or

• Issue a refund to your original payment method or as store credit

Refunds are processed within 3–5 business days after approval.

🚚 4. Return Pickup

For eligible returns, our delivery team will collect the product during the next delivery visit, or you may be asked to drop it off at a designated point (depending on your location).

⏰ 5. Time Frame for Reporting Issues

All complaints regarding damaged, expired, or missing items must be reported within 24 hours of receiving the order. Requests made after this period may not be accepted.